What is the expected number out of system

Assignment Help Operation Management

Reference no: EM131728998

An office of a state license bureau has two types of arrivals. Individuals interested in purchasing new plates are characterized to have interarrival times distributed as EXPO(6.8) and service times as TRIA(8.8, 13.7, 15.2); all times are in minutes. Individuals who want to renew or apply for a new driver's license have interarrival times distributed as EXPO(8.7) and service times as TRIA (16.7, 20.5, 29.2). The office has two lines, one for each customer type. The office has five clerks: two devoted to plates (Mary and Kathy), two devoted to licenses (Sue and Jean), and the team leader (Neil) who can serve both customer types. Neil will serve the customer who has been waiting the longest. Assume that all clerks are available all the time for the 8-hour day. Note that when entities from the front of multiple FIFO queues (corresponding to multiple Process modules) try to seize the same Resource, the logic to select which entity "wins" is as though all the queues were merged together into a single FIFO queue. Observe the system or cycle time for both customer types over an 8-hour day. Note that, since Neil is multi-talented, you'd want to assign someone else to the next customer if you have a choice of which employee to assign. For the output statistics requested, put a text box inside your Arena file

1. What is the expected number out of system?

2. What is the expected utilization of Mary? Of Neil?

Reference no: EM131728998

Questions Cloud

Standards and the aicpa auditing standards : Who issues Government Auditing Standards and what are the most notable differences between those standards and the AICPA auditing standards?

Key success factor in washing powder industry : Why is an appropriate pricing strategy a key success factor in washing powder industry.

Project management model and traditional waterfall model : What are the differences between the agile project management model and the traditional waterfall model?

Money back the agreement : If both Jerry and his parents signed s to get his money back the agreement to buy the car would the result be the same?

What is the expected number out of system : An office of a state license bureau has two types of arrivals. What is the expected number out of system?

Affect immigrant employee engagement in the workplace : how engagement antecedents can affect immigrant employee engagement in the workplace.

Distinguish the five major types of adoption : Identify and distinguish the 5 major types of adoption based on how adoptions are created and who can adopt.

General small business management theory : BRIEF overview of the article and the general small business management theory or practice presented in the article.

Average unit cost is minimized : A company has a factory that is designed so that it is most efficient (average unit cost is minimized) when producing 28,500 units of output each month.

User Account

All Pages