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What is the escalation

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Reference no: EM132710804

You are the manager in a busy downtown restaurant. The food for table 12 has taken over an hour to prepare and the guests are threatening the server to leave.

Question

1. What is the first step in your response?

2. What is the escalation; what else should you offer? What might be the "maximum" compensation?

3. When and what is the follow-up?

Reference no: EM132710804

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