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What is the difference between loyalty and loyalty programs

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Reference no: EM133525473

Question 1: Should a company be happy or concerned if most customers are satisfied?

Question 2: Identify and describe in your own words ONE example in the book of a customer satisfaction strategy.

Question 3: Using key points in Chapter 14, describe how companies demonstrate responsiveness to customers.

Question 4: What are some best practices in this week's readings to design a feedback system?

Question 5: What is the difference between loyalty and loyalty programs?

Question 6: Explain how companies can create loyalty without a loyalty program.

 

Reference no: EM133525473

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