What is the definition of cash flow

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Reference no: EM132302194

1. An IT service is always available but often fails to work exactly as described . The is an example of ______________.

High utility and high warranty

High utility and low warranty

Low utility and high warranty

Low utility and low warranty

2. What is the definition of cash flow?

Sales minus cost of goods sold

Moving cash in or out of a business

Balance of cash received less the amount of cash paid out over a period of time

Both b. and c.

All three: a., b., and c.

3. A new IT service should start financial management with a(n) __________.

book keeping

budget

inventory purchase

profit and loss statement

4. Which of following is the purpose of service portfolio management?

Manage the entire life cycle of all services

To provide cost effective stewardship of the IT assets and resources used in providing IT services

To assist management decisions on IT investment by providing detailed cost analysis regarding changes to IT services

All of above

5. Service utility _______________.

provides the customer a level of reassurance and guarantee to meet agreed requirements

defines the functionality of IT service from the customer's perspective

specifies added value that a service delivers to customers

None of above

Reference no: EM132302194

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