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What is the cycle time of the two-stage process

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Consider the following two-stage process at a retail bank with a single receptionist. Upon arriving, customers typically wait 2 minutes before talking to the receptionist, with whom they usually spend 3 minutes. Customers are then directed to one of six bankers, for whom there is usually no wait. A banker spends an average of 24 minutes with each customer.

1) What is the cycle time of the two-stage process?

2) What is the capacity of the two-stage process?

Reference no: EM132952393

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