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What is the current process capability cpk

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Reference no: EM133171102

A sales completion team, aiming to reduce the shipment time of urgent orders, studies the current process and finds that the current shipment time has a mean of 4 days with a standard deviation of 1.5 days. Industry expectations are for urgent shipments to be delivered between 1 and 5 days.

(1) What is the current process capability Cpk? Please keep 4 decimal places for your answer.

(2) Another manager felt that the standard deviation could be reduced to 0.8 days without changing the mean. What is the process capability Cpk of the new system? Please keep 4 decimal places for your answer.

Reference no: EM133171102

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