Reference no: EM132845284

Ritz Carlton Case Study.

How do i go about figuring this out? Do I use CP or CPK or R X bar control charts to find the monetary factors? Just lost on where to start...

In what may be a first for the hospitality industry, Brian Collins, hotel owner, has asked James McBride, Ritz-Carlton general manager, to lengthen the amount of time spent training hotel employees before hotel opening. For this assignment, you are taking the role of James McBride. I am asking you to generate a two-page memo (+ appendices) where you present your decision to Brian Collins.

In writing your memo, take into account the following questions/considerations:

1) What is the context of the decision? What is the dilemma faced by the Ritz-Carlton?

2) Analysis of the situation:

• Monetary factors: what would be the direct monetary benefit of opening directly at 80% occupancy as requested by Collins rather than ramping up from 50% to 80% over a four-month period of time?
• Non-monetary factors: what are the key non-monetary factors/considerations that are going to drive your decision?

3) Based on the monetary and non-monetary factors, generate two or three alternative options. Create a table where you compile the list of pros and cons for each option based on the factors identified in part 2.

4) Make a final decision and recommendation. Justify why you think this is the right decision. Describe what countermeasures you would implement to alleviate the possible negative effects associated with your decision.