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Customers and customer relations are critical to the success of a company today. Who talks to external customers, what are the policies for customer service, are they effective, and how could they be improved? What is the company’s customer satisfaction rate and how do they obtain that? Internal customer service is also critical to a smooth company operation. Are there policies for internal customer service and what are they, where does ethics play a part in internal customer service? Tie this to what you learned in your program by reflecting on those learning experiences and discussing how they relate to this assignment.
From the first e-Activity, examine at least three different types of waste that can be found in an organization of your choice. Suggest the lean strategies to confront them.
Outline a sales leadership plan for a food co-packing manufacturer that briefly discusses a matrix organizational structure, a (challenger) sales representative profile, recruitment, training, compensation type, and motivation. Explain how you would ..
How does an understanding of personality theory provide a framework for Managers to most effectively lead personnel?
What trade-offs are involved in shifting from a traditional operations system to a lean system for:
Discuss the most important concept, theory, or idea that you have acquired as a result of taking this course. Explain how you plan to use this concept, theory, or ideas in the furtherance of your career as a management professional.
Gerard, an events promoter and coordinator, promises to stage a concert for the benefit of Kids Care, a charitable organization dedicated to helping disadvantaged youth.
A triage system has been proposed for the emergency room. On average 50 patients per hour arrive. The emergency room uses a triage system. First, patients who are entering must stand in line to register, then they are registered. Draw the process flo..
Atlantic milk factory needs your consulting advice concerning its business and production processes. The final consulting report describes several steps to increase productivity including implementation of cutting-edge processing techniques throug..
Assuming that Ambit is a willing acquisition target and alliance partner, what are two factors that Pfizer should consider while choosing whether to acquire Ambit or collaborate with it?
As a new sales representative for MEC, you take a customer to dinner. Before the evening is over, you have shaken hands on a deal to sell the customer nearly a half million dollars worth of industrial equipment. Is the deal you made an enforceable co..
Write an MS Word document or create a PowerPoint presentation describing:
Select a US-based firm that has made the decision to outsource some portion of its manufacturing operations offshore . Conclusion - summarize the essence of the information discussed and recommended solutions that incorporate the outsourcing decision..
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