What is the center line, a) What is the center line? b)

What is the center line

Reference no: EM131007172

Patient complaints. The following data were collected from the number of patient complaints from a small medical service facility over a two-week period. The past year the average number of complaints was 4.57. The management team would like to use that as a baseline for monitoring.

Day	1 2 3 4 5 6 7 8	9	10	11	12	13	14
Complaints	3 6 1 2 12 5 7 0	4	6	3	5	2	8

Based on last year, using a c chart:

a) What is the center line?

b) Calculate the upper control limit.

c) Calculate the lower control limit.

d) Create the c chart for this two-week period.

e) Is this process out of control?

Reference no: EM131007172

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