Reference no: EM13916307
Damage Control for Disappointed Customers: No Payroll Checks
Trenton Hughes, a printing company sales manager, must tell one of his clients that the payroll checks his company ordered are not going to be ready by the date Hughes had promised. The printing com- pany's job scheduler overlooked the job and didn't get the checks into production in time to meet the deadline. As a result, Hughes' client, a major insurance company, is going to miss its pay run.
Hughes meets with internal department heads. They decide on the following plan to remedy the situation: (a) move the check order to the front of the production line; (b) make up for the late production date by shipping some of the checks-enough to meet their client's immediate payroll needs-by air freight; (c) deliver the remaining checks by truck.33 Your Task. Form groups of three to four students. Discuss the fol- lowing issues about how to present the bad news to Jessica Dyhala, Hughes' contact person at the insurance company.
a. Should Hughes call Dyhala directly or delegate the task to his assistant?
b. When should Dyhala be informed of the problem?
c. What is the best procedure for delivering the bad news?
d. What follow-up would you recommend to Hughes?
Be prepared to share your group's responses during a class discussion. Your instructor may ask two students to role-play the presentation of the bad news.
|
Command of a sovereign
: 1. According to which school of thought is law the command of a sovereign? a) Positive-law school of legal thought b) Natural-law school of legal thought c) Legal realist school of thought
|
|
Analyze the customer bad-news message sent by j crew
: Although you have only a portion of the message, analyze the customer bad-news message sent by J. Crew. Using the principles suggested in this chapter, write an improved e-mail.
|
|
Information about creating-organizing and managing
: This research-based assignment focuses on the latest available information about creating, organizing, and managing a total rewards program. Envision a service-based (insurance, telemarketing, or other) profit organization that employs 20,000 empl..
|
|
American association of university professors
: For question 3, use the FacultySalaries dataset, obtained from the Bulletin of the American Association of University Professors. The dataset contains the average male and female salaries (in thousands of dollars) of assistant professors from 22 di..
|
|
What is the best procedure for delivering the bad news
: When should Dyhala be informed of the problem? What is the best procedure for delivering the bad news? What follow-up would you recommend to Hughes?
|
|
Discuss millmore approach to recruitment practices
: Organizations that recognize the need for change, plan on growth and development, and prepare a strategic recruiting plan seem to be those that are most ready to thrive during times of economic uncertainty. Please discuss the Millmore approach to ..
|
|
Describe in some detail codis
: Define evidence with individual characteristics and that with class characteristics and give three examples of each. Describe in some detail CODIS
|
|
Explain how pests get into grain-based products
: Explain how pests get into grain-based products and what you are doing to prevent infestation. You can learn more about the Indian meal moth by searching the Web.
|
|
Promises for the breach of the law
: A _____ is a promise or a set of promises for the breach of which the law gives a remedy, or the performance of which the law in some way recognizes as a duty.
|