Reference no: EM132232897
Consumer behavior
Attitude
What are different functions of attitudes (utilitarian, knowledge etc.)? How should advertisers design ads based on knowledge of attitudinal functions?
What is the principle of cognitive consistency? How do consumers reduce dissonance?
What is the balance theory? What is a balanced/imbalanced triad?
What is the Finshbein’s model? What are the marketing implications of the Fishbein’s model?
What is the theory of reasoned action? How to calculate behavior intentions?
What is the social judgment theory? What are assimilation and contrast effects? When is attitude change most likely according to the social judgment theory?
What is Elaboration Likelihood Model? What are the central route and peripheral route of persuasion?
What is product placement? What are the advantages and problems of using product placement?
Memory and Retrieval
What are different types of memory? What are their characteristics? What are the differences between them?
What is the organization of LTM? What is trace strength? What is spreading of activation? What is priming?
What are the two types of retrieval mistakes? What causes retrieval failure?
What is recognition, what is recall? What are the differences between them?
What determines retrieval? How retrieval can be enhanced?
Problem Recognition and Information Search
What is consumer decision making? What are the steps involved?
What is problem recognition? What is the ideal state? What is the actual state? What are the possible sources of ideal state?
What is internal information search? What kind of information is retrieved from internal search?
What are some factors increasing the possibility of consumers recalling a particular brand during internal search and including that brand in the consideration set? What are different kinds of consideration sets?
What is attribute recall? What determines whether a particular attribute will be recalled? What is the difference between accessibility and diagnosticity?
Is internal information search always accurate? What are some of the biases of information search?
Judgment and Decision Making Based on High Consumer Effort.
What are different models of decision processes? What is the difference between compensatory and noncompensatory models? What is the difference between brand processing and attribute processing?
Understand multiattribute model, additive difference model, conjunctive model, disjunctive model, lexicographic model and elimination-by-aspects model.