What is the average number of customers that are in service

Assignment Help Project Management

Reference no: EM1381187

Since the deregulation of the airline industry, fierce competition has forced Global Airlines to reexamine their operations for efficiency and economy. As part of their campaign to improve customer service, they have focused on passenger check-in operations at the terminal. Global operates a common check-in system wherein passengers for all Global's flights line up in a single "snake line." The arrival rate is estimated to be 38 passengers per hour. The check-in process takes an average of six minutes. Agents are paid $25 an hour. The customer relations department estimates that every minute a customer spends waiting in line to be checked in, it costs Global $1 due to missed flights, customers' dissatisfaction, and loss of future business. Assume that interarrival and service times are exponentially distributed.

a. How many agents should Global staff?

Number of agents

b. What is the average waiting time in line? (Do not round intermediate calculations. Round your answer to 3 decimal places.) Average waiting time minutes

c. What is the average number of customers in the system? (Do not round intermediate calculations. Round your answer to 2 decimal places.)

Average number of customers

d. What is the average number of customers that are in service? (Do not round intermediate calculations. Round your answer to 1 decimal place.)

Average number of customers

Reference no: EM1381187

Questions Cloud

Academic method to project management : Sunnyville Corporation is in the business of selling home appliances. Sunnyville Corporation has over 50 sales agents across the country. The management at Sunnyville Corporation has decided to implement an online sales program.

The mix or blend of the three ingredients is critical : The mix or blend of the three ingredients is critical. At least one ounce of ingredient A must be used for every ounce of ingredient B

Creating a switchboard design with control buttons : Construct a detail report that will display all courses in alphabetical order, with course name and instructor name in a group header; the Social Security number, name, and telephone number

What are the pros and cons of great lakes coating''s : What are the pros and cons of great lakes coating's not having formalized policies regarding employees behavior?

What is the average number of customers that are in service : Since the deregulation of the airline industry, fierce competition has forced Global Airlines to reexamine their operations for efficiency and economy. What is the average number of customers that are in service? (Do not round intermediate calcula..

Implementation phase of a project : Assume you are in implementation phase of a assignment and your customer indicates they require a specific change to the project that changes the scope of the deliverables.

A remote web-based file storage application : Develop a web-based application. The server-side part of the application must be developed using Java Servlets (possibly including JSP). The development of the client (browser) side will typically be a combination of HTML and Javascript.

What is excelsiors annual inventory carrying cost : Inventory is ordered 52 times per yearat a reordering cost of $700/per order. THe cost of carrying inventory is 20%. What is Excelsiors annual inventory carrying cost?

Termination of a project : As a assignment manager, you are asked to facilitate a lessons learned session as part of the assignment termination process.

User Account

All Pages