What is the average number of customers in the system

Assignment Help Project Management

Reference no: EM1381169

Since the deregulation of the airline industry, fierce competition has forced Global Airlines to reexamine their operations for efficiency and economy. As part of their campaign to improve customer service, they have focused on passenger check-in operations at the terminal. Global operates a common check-in system wherein passengers for all Global's flights line up in a single "snake line." The arrival rate is estimated to be 66 passengers per hour. The check-in process takes an average of six minutes. Agents are paid $23 an hour. The customer relations department estimates that every minute a customer spends waiting in line to be checked in, it costs Global $1 due to missed flights, customers' dissatisfaction, and loss of future business. Assume that interarrival and service times are exponentially distributed.

How many agents should Global staff?

What is the average waiting time in line? (Do not round intermediate calculations. Round your answer to 3 decimal places.)

What is the average number of customers in the system? (Do not round intermediate calculations. Round your answer to 2 decimal places.)

What is the average number of customers that are in service? (Do not round intermediate calculations. Round your answer to 1 decimal place.)

Reference no: EM1381169

Questions Cloud

Unimed is a manufacturer of specialty medidcal equipment : Unimed is a manufacturer of specialty medidcal equipment. For one particular variety of equipment offered: average daily demand is 25 units, with a standard deviation of 6 units

Macpack products orders materials from its suppliers : MacPack Products orders materials from its suppliers 26 times per year, at a re-ordering cost of $350 (per order).

Primary steps to database design : We explored the 2-primary steps to database design - conceptual design and physical design. We discussed importance of having representatives from all key stakeholders in conceptual design to ensure accuracy of the design.

Your company has an average annual inventory : Your company has an average annual inventory of $70 million. Its annual cost of goods sold (COGS) is $560 million. Order costs are $195 per order

What is the average number of customers in the system : What is the average number of customers in the system? (Do not round intermediate calculations. What is the average number of customers that are in service? (Do not round intermediate calculations.

Leaders and managers : One of business' contemporary rules states that organizations should move away from some top leaders and many managers to leaders at every level and few managers.

Due to a down-turn in the economy : Due to a down-turn in the economy, your company has been experiencing financial losses in revenue. You have been asked to put together a team that will find 3-5 low-cost or no-cost ways to resource costs by 25% for your company's main product line

Margin of error account for the fact : What is the smallest number of consumers that Timex can survey to guarantee a margin of error of .05 or less at a 99% confidence level and calculate the intervals correctly

Efficiency and expertise in performance improvement : Because of your great efficiency and expertise in performance improvement, you have been reassigned to a project that is behind schedule due to the loss of several key staff members.

User Account

All Pages