What is the average length of queue in front of the teller

Assignment Help Operation Management

Reference no: EM132176484

At the bank teller's window, arrivals and service times are randomly distributed (Poisson and exponential distributions, respectively). There is only one teller at the window. If the arrival rate is 8 customers per hour, and the service rate is 14 customers per hour, what is the average length of queue in front of the teller? (It is a single channel, single server, single phase, unlimited waiting space model) (Note: we need Lq, not Ls)

Reference no: EM132176484

Questions Cloud

Satisfaction and performance of continuous improvement : Discuss the data that can be collected to monitor and measure customer service satisfaction and performance of continuous improvement.

Group wield in negotiating managed care contract : What sources of power does this group wield in negotiating a managed care contract?

Research on the basics of interoffice memos : The following memo is from an exasperated manager to her staff. Obviously, this manager does not have the time to clean up her writing or another set of eyes.

Improvement strategy for workgroup : What is the process for planning an improvement strategy for your workgroup (in a kitchen)? What steps are involved?

What is the average length of queue in front of the teller : What is the average length of queue in front of the teller?

Deploy a knowledge management system : Find and briefly summarize a customer success story of an organization that integrated OpenText with its CRM system.

How organization culture impacts employee motivation : Explain how an organization's culture impacts employee motivation. Does organizational culture influence employee motivation? If so, explain.

Importance of materials science in a real life situation : Examine the main issues surrounding the incident and demonstrates the complex nature of a real-life problem - importance of materials science in a real life

Describe a prototypical group member : First, you will describe a prototypical group member for each of the counseling groups you will be proposing. One background sketch should be for a child.

User Account

All Pages