Reference no: EM132838850

Answer the following questions by selecting the correct option:

1. Which if the following is an objective, a purpose, or something that needs to be achieved commonly known as?

a. The result of good communication skills

b. A goal

c. Stress awareness

d. A career plan

2. What is SMART is an acronym for?

a. Social, marketable, attainable, realistic, time-sensitive

b. Specific, meaningful, accessible, related, time-measurable

c. Specific, measurable, achievable, relevant, time-bound

d. Stipulate, meaningful, attainable, relayed, time-delayed

3. Ineffective communication, poor telephone skills, and poor planning are all examples of which of the following?

a. Timewasters

b. Poor time management skills

c. Stress management techniques

d. Ineffective goal setting

4. To track of how she spends her time, Susan records her daily tasks and how much time she spends on each. What is the document she uses is normally known as?

a. A document register

b. An access register

c. A time log

d. A document log

5. Which of the following is a simply definition of ethics?

a. Work within the confines of the law

b. The core values and morals a person or a business possesses

c. Work that is pragmatic

d. A safe and comfortable workplace

6. Which of the following is NOT a characteristic of an ethical organization?

a. Treating their employees fairly

b. Providing a safe workplace

c. Paying a fair wage

d. Producing inferior products

7. Which of the following is an assertion of the core values and priorities of a company?

a. A mission declaration

b. The Canadian Human Rights Act

c. A values statement

d. The characteristics of an ethical organization

8. Susan's company requires each employee to volunteer for 50 hours a year with a charitable organization. What is this an example of a company being?

a. One that is socially responsible

b. One that uses affirmative action

c. One that follows the directives established under the Canadian Human Rights Act

d. One that enforces the due process section of their employment contract

9. Which of the following should the administrative professional NOT do when handling email efficiently and effectively?

a. Schedule times to review email

b. Respond in a timely manner

c. Pay careful attention to the wording to ensure the right message is conveyed to the client

d. Allow email to take away from the other forms of customer service

10. According to the text, what is the most powerful form of nonverbal communication?

a. Listening

b. Leaning in to the customer

c. Making eye contact

d. Using your hands as a communication tool