Reference no: EM133037438

Course text: Krajewski, L., Malhotra, M., & Ritzman, L. (2019). Operations management: processes and supply chains (12th ed.). Upper Saddle River, NJ: Pearson Prentice Hall. (ISBN: 9780134741062)

1. There are five (5) core processes in a firm, A.KA. the value chain. Explain them and discuss how they are related?

2. Explain the difference between Competitive Priorities and Capabilities. Identify the dimensions, define them, and provide examples of each.

3. What is Six Sigma? Explain the steps. How will this concept help improve the process you are investigating in a term paper

4. Explain the "measure" step in the DMAIC process. There are various tools used to measure processes. List and explain five (5).

5. Explain the "analyze" step in the DMAIC process. There are various tools used to analyze processes. List and explain five (5).

6. Define "Quality". What is a Defect? There are five (5) costs of (poor) quality. Explain each and provide an example.

7. Define Capacity. What are capacity cushions? Explain three (3) factors that lead to large cushions and three (3) that lead to small.

8. What is a Constraint? Explain the different types, including the special type. Provide examples of each.

9. In the Case Study Custom Molds

-Provide a Case summary.

-Answer each question at the end of the case.

-Identify and explain three (3) concepts from other chapters can be applied to the case.