Reference no: EM132301606
1. What is single-factor productivity?
The production required to produce one additional unit of output
The productivity result from each unit of input
The increase in total cost by increasing each input by one unit
The identification of the most important input to the production process
2. Conrad sends his quality control manager to Mexico to ensure the quality of a new manufacturer is meeting specifications. Which risk is Conrad addressing?
Process risk
Control risk
Environment risk
Organizational risk
3. A financial planner specializes in retirement planning where each client requires much of her time due to their unique set of circumstance. Which service process would best suit this planner?
Mass service
Service factory
Professional service
Service shop
4. Theresa purchases a forklift for her receiving workers to make off-loading of deliveries easier and faster. What has Theresa invested in?
Labour
Capital
Management
Inventory
5. Caroline was able to reduce produce plastic components in less time, while increasing its strength, and reducing the costs of production. Which TQM concept did Caroline employ?
Continuous improvement
Six Sigma
Benchmarking
Taguchi
6. Vanessa goes to a client’s house to cut and the client’s hair. What characteristic of services is this an example of?
High customer interaction
Dispersion
Intangible uniqueness
7. A cell phone producer will introduce a new phone that customers can order online specifying which features they wish to purchase. What process strategy is best suited for this new phone?
Process focus
Repetitive focus
Mass customization focus
Product focus