What is service blueprinting and process redesign

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Reference no: EM131257974

What is service blueprinting? What is process redesign?

What are the techniques for improving service productivity?

Name the four quadrants of the service process matrix.

Discuss how the matrix is used to classify services into categories.

Reference no: EM131257974

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What is service blueprinting and process redesign : What is service blueprinting? What is process redesign? - What are the techniques for improving service productivity?

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