Reference no: EM133338773
Questions:
1- What is a Moment of Truth? Provide an example from your own experience
2- What is the purpose of a management company in the hospitality industry?
3- What is the difference between a management company and a franchise?
4- What is indirect economy impact and what is an example?
5- Explain the difference between a revenue center and a cost center
6-What is the difference between a Sales Manager and an Event Planner? what do you think differentiates a person who would be drawn to each position?
7- Give 3 examples of a revenue centers and 2 examples of cost centers in hospitality operations
8- What is a PMS? What purpose does it serve?
9- What is a POS? What purpose does it serve?
10- nowadays executive chefs are trending more towards the administrative side than ever before, why do you think so?
11- If a guest is over served at a bar and hurts themselves or someone else, who can be held legally responsible?