Reference no: EM133206032

Scenario: (Performance problem/Training solution)

Luby's Cafeteria - Meyerland

In your team, based on the task analysis already performed, list the content that you will teach to address the performance issue faced by your selected organization.

At the end of our teaching assignment will teach our training in how to properly communicate with colleagues and the customer in a positive manner which will result in positive feedback from the customer. We will also look at how to properly be instructed food safety procedures so that the cooks and the server don't make the mistake of giving customer food poisoning or any other these comfortable reasons for customers to be upset.

We will also introduce discipline and mannerism towards the employees so they can communicate better with their colleagues and not have a nasty negative attitude towards their colleagues and customers.

Also establishing boundaries and rules for what not to do during their working hours to potentially prevent them from slacking and not using working hours for amusement; this helps create smoother flow of working hours.

Based on the content, write at least three learning objectives. Identify the domain of each learning objective.

At the end of this training...

Cognitive

Employees will have a proper understanding of appropriate roles and responsibilities.

Apply skills and knowledge to perform tasks and be able to demonstrate process to new employees.

Affective

The result of good communication will increase in positive feedback from the customer which will result in greater sales.

This will create more respect amongst colleagues and customers, therefore leading less out of line employees.

Psychomotor

Practicing proper food safety.

Develop an overall satisfactory environment for customers and peers.

In your team, select the delivery mode and describe the learning environment.

Hybrid

Small groups format/Self-paced

Usually within working hours the training will be held in their job location to make the process run smoother in the environment they know they will be in

The instructor can monitor the trainees if they understand the material properly

We chose these modes because the small groups format allows trainees to familiarize themselves with the workplace and get first-hand experience, then transferring to Self-paced where they can review the material.

In your team, select the instructional strategies that you will implement to teach the content to your learners.

Interactive Lecture with questions builds in.

Act out the role of the proper method of completion task so the trainees can follow.

Divide the group into smaller groups and rotate every 5 minutes to communicate with each other and understand having good communicating with colleagues is important when working together.

In your team,

Discuss what are the appropriate instructional materials to deliver your training.

Select the instructional materials for your training and describe them in the space below.

The appropriate instructional materials in our training are handouts, poster board, manuals, and computers.

We will also create scenarios, storylines, storyboards about communication, rules...

In your team, discuss whether technology-based instruction is appropriate to deliver your training. If so, describe what technology you would use and how it would be used.

Technology-based instruction is used for any self-pace learning that goes over some of the in person recorded lecture. Technology is used for any assignment that is taken remotely and according to the learners' schedule.

In your team, think about your instructional design project and discuss which evaluation instrument(s) is/are appropriate to assess our trainees' learning. Describe those instruments and write three evaluation items that you will include in them.

Create an instrument to evaluate your training. What questions (3-5) would you ask your trainees to assess your training effectiveness?

The evaluation instruments are summative and confirmative.

Knowledge: we will provide tests after each lecture. test, quiz (short answers, multiple, true or false...

Attitudes: Feedback from employees about the lesson effectiveness. In rating/ short respond.

Question 1: What is proper food safety procedure when handling food?

Question 2: What should be done if there is a dispute between employee occur?

Question 3: How long is each communication cycle?