What is probability that an incoming call is not processed

Assignment Help Operation Management
Reference no: EM131255470

XTremely Fast Service, Inc.:-

XTremely Fast Service, Inc. is a call center with several business units. One of its business units, Fabulous 4, currently staffs four operators who work eight hours per day Monday through Friday. They provide customer support for a mail-order catalog company. Assume customers call Fabulous 4 during business hours and that-on average-a call arrives every 3 minutes (standard deviation of the interarrival time is equal to 3 minutes). You do NOT have to consider any seasonality in this call arrival pattern. If all four staff members are busy, the customer is rerouted to another business unit instead of being put on hold. Suppose the processing time for each call is 5 minutes on average.

a. What is the probability that an incoming call is not processed by Fabulous 4?

b. Suppose that Fabulous 4 receives $1 for each customer that it processes. What is Fabulous 4 daily revenue?

c. Suppose Fabulous 4 pays $5 for every call that gets routed to another business unit. What is its daily transfer payment to the other business unit?

Reference no: EM131255470

Questions Cloud

What fraction of the emergencies reported to gcas : What fraction of the emergencies reported to GCAS are handled by the emergency services at the neighboring community? - How many emergencies are served by GCAS during an average 24-hour day?
What is the control resolution of each axis : What are the required rotational speeds and corresponding pulse train frequencies of each stepping motor in order to drive the table at 600 mm/min in a straight line from point (25,25) to point (300,150)?
Substitution effect and real income effect in microeconomics : What is a simple way to understand the difference between the substitution effect and real income effect in microeconomics?
Worker production function for the united states : What would happen to the per worker production function for the United States economy if the US decided to double in support of universities research?
What is probability that an incoming call is not processed : What is the probability that an incoming call is not processed by Fabulous 4? -  Suppose that Fabulous 4 receives $1 for each customer that it processes. What is Fabulous 4 daily revenue?
What is the investment grade of the companys bonds : What is the investment grade of the Company's bonds? Within their Notes to the Financial Statements can you identify any discussions on financial risk?
Psychological treatment of eating disorders : Include information on brain structures, nervous system pathways, neurotransmitters/receptors, and psychological, genetic, familial, lifestyle, and environmental factors when analyzing the etiologic theories.
Fulfill his obligations to dennis under listing agreement : Jill is the sponsoring broker of Gary a licensed salesperson. Gary listed property owned by Dennis and put a sign on the property with Jill's firm's real estate office number. Kera called Gary to inquire about buying the property. Is Kera a customer,..
What are motor speed that correspond to specified feed rate : The worktable of a numerical control machine tool is driven by a closed-loop positioning system which consists of a servomotor, leadscrew, and optical encoder.

Reviews

Write a Review

Operation Management Questions & Answers

  Book review - the goal

Operations Management is about a book review. Title of the book is "Goal". This book has been written by Dr. Eliyahu Goldartt. The book has been appreciated by many as one of those books which offers an insight into the operations and strategic capac..

  Operational plan in hospitality enterprise

Operational plan pertaining to a hospitality enterprise is given in detail in the solution. The operational plan is an important plan or preparation which gives guidelines regarding the role and responsibilities of each and every operation at all lev..

  Managing operations and information

Recognise the importance of a strategic approach to the development and deployment of organisational information systems. Demonstrate an understanding of the importance of databases and their integration to the organisation's overall information mana..

  A make-or-buy analysis

An analysis of the holding costs, including the appropriate annual holding cost rate.

  Evolution and contributor of operations management

Briefly explain Evolution and contributor of Operations management.

  Functions and responsibilities of an operations manager

A number of drivers of change have transformed the roles, functions and responsibilities of an operations manager over recent years. These drivers have not only been based on technological innovations but also on the need for organisations to develop..

  Compute the optimal order quantity

Compute the Optimal Order quantity of DVD players. Determine the appropriate reorder point.

  Relationship to operations practice in the organisation

Evaluate problems in operations and identify approaches to overcoming them. Critically evaluate operating plans and identify areas for improvement. Justify, implement and evaluate changes to operations in line with modern approaches.

  A make or buy analysis

Develop a report for Figi Fabricating that will address the question of whether the company should continue to purchase the part from the supplier or begin to produce the part itself.

  Prepare a staffing plan

Prepare a staffing plan showing the change of your unit from medical/surgical staffing to oncology staffing.

  Leadership styles in different organizations

Ccompare the effectiveness of different leadership styles in different organizations

  Risk management tools and models

Be able to understand the concept of risk, roles and responsibilities for risk management and risk management tools and models.

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd