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What is poka-yoke

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Question 1. Could a service firm use a production-line approach or self-service design and still keep a high customer focus (personal attention)? Explain and support your answer with examples.

Question 2. What's a poka-yoke? What are examples of a service poka-yoke and a manufacturing poka-yoke? Why is its importance to an organization?

Reference no: EM132574826

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