What is monitored in a quality environment

Assignment Help Management Theories

Reference no: EM133214180

Assignment:

The bene?ts are:

Things are more likely to happen as planned
Management and staff actually know what's going on in the business Problems are identi?ed and corrected
Service and product are consistent over time
Work operations fit with work and organization goals
Staff feel supported and involved
Customer needs are met.

What is monitored in a quality environment?

Monitoring in a quality setting is not just based on inspecting and checking procedures and performing work.

It is a complete concept in which quality is built into every aspect of work operations and there is an ongoing improvement process. It does not blame people, but rather focuses on seeking better ways of doing things.

The staff teams at the Serenity Health Resort, for example, meets monthly and have been really focusing on ways to improve customer service lately.

Reference no: EM133214180

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