What is meant by workers performing heroic efforts

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Reference no: EM132452561

The authors claim that the implementation of innovative performance improvement programs is a systems problem, not the result of insufficient tools or the wrong people.

Based on this paper, please answer the following questions. Be sure your answer contains enough depth to adequately address the question.

1. The authors use a causal loop diagram to illustrate the dynamics of the process improvement phenomenon. Explain the components of a causal loop diagram. Do you think that this type of diagram is effective in communicating the system dynamics of process improvement programs? Why or why not?

2. What is meant by workers performing heroic efforts? Why are these often rewarded in organizations?

3. What is the impact of delays on the success of performance improvement programs?

4. What do the authors suggest is the root cause of failed performance improvement programs? Do organizations typically attribute the correct root cause to these failed programs?

Attachment:- Updated reading.rar

Reference no: EM132452561

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