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What is meant by good telephone manners

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Reference no: EM133411974

PART 1

I. What is meant by good telephone manners?

II. Describe an instance where call screening may be useful/necessary?

III. Why does telephone etiquette matter in PR/secretarial services?

2. The goal of voice-mail etiquette is to improve communications without being inconsiderate - discuss.

3. Explain some of the telephone manners or habits that can frustrate the caller. Discuss how they can be prevented.

Reference no: EM133411974

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