What is granting claims, Message Strategies: Granting

What is granting claims

Assignment Help Management Theories

Reference no: EM131447136

Question: Message Strategies: Granting Claims. Your company sells fl ower arrangements and gift baskets. Holidays are always a rush, and the overworked staff makes the occasional mistake. Last week, somebody made a big one. As a furious email message from a customer named Anders Ellison explains, he ordered a Valentine's Day bouquet for his wife, but the company sent a bereavement arrangement instead.

Your task: Respond to Ellison's email message, apologizing for the error, promising to refund all costs that Ellison incurred, informing him that the correct arrangement will arrive tomorrow (and he won't be charged anything for it), and off ering Ellison his choice of any floral arrangement or gift basket for free on his wife's birthday.

Reference no: EM131447136

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