Reference no: EM133434080

Questions

1. What is encoding?

A - making sense out of words and messages

B - putting thoughts, ideas, and feelings into words and messages

C - minimizing external and psychological noise

D - filtering messages through past experiences

2. Attitudes, beliefs, and values are

A - learned constructs that shape your behaviour and self-image.

B - enduring concepts of right and wrong.

C - learned predispositions to respond favourably or unfavourably.

D - ways we structure reality.

3. Which of these types of communication occurs when we treat people as objects or when we respond to their roles rather than to who they are as unique persons?

A - None of the above

B - Impersonal Communication

C - Human Communication

D - Interpersonal Communication

4. The way in which you structure your understanding of reality-what is true and what is false-is called a personal choice.

True

False

5. Brian expresses his dislike for Chinese food. Brian's dislike demonstrates which component of self-concept?

a) Behavior

b) Belief

c) Attitude

d) Value

6. A learned system of knowledge, behaviours, attitudes, beliefs, values, and norms that is shared by a group of people is a definition of culture.

True

False

7. When we interact with another person and exert a mutual influence, we are engaged in

A - intercultural communication.

B - communication.

C - human communication.

D - interpersonal communication.

8. More responsive people tend to :

A - Talk more, lean backward, use fewer head nods

B - Show more facial animation when talking, Use more hesitant, non flowing gestures

C - Use more pitch variation

D - None of the above

9. Exploring new experiences is an example of which of these four quadrants of Johari Model?

A - Open; Known to Self and Known to Others

B - Blind: Not Known to Self but Known to Others

C - Hidden: Known to Self but not Known to Others

D - Unknown: Not Known to Self or Others

10. The communication of emotion and relationship cues is restricted in email or text messages because nonverbal cues, such as facial expression and tone of voice, are filtered out.

True

False

11. A nonverbal message may contradict a person's verbal message.

True

False

12. When we interpret words or unspoken signals, we are

A - encoding.

B - transmitting.

C - filtering.

D - decoding.

13. Which of these is not a strategy to improve Interpersonal Communication?

A - Become Knowledgeable, Skilled, and Motivated

B - Consider the interests of others

C - Be unethical

D - Empathize

E - None of the above

14. Learning how to understand and improve interpersonal communication can

A - limit your options to problem solve.

B - help you develop creative and constructive solutions to family conflict.

C - ensure that you avoid all family conflicts.

D - guarantee that your relationships with family members will be perfect.

15. Perception that occurs because you seek out specific information through intentional observation and questioning is____________.

A - Active Perception

B - Passive Perception