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Assignment: Your Service DNA (CO2, ILO.B.SK.3, BIS.1, DL.2)
What is the DNA of your service excellence? Be sure to include the following (not limited to):
How does your customer see you (or would see you)? How do you know?
How is your customer at the center of your framework (see figure)?
What opportunities do you have? Explain.
What the financial impact is on the hospital system and what strategies utilization/case management staff implement to help reduce re-admissions.
Hottaire Heating and Cooling offers customers who buy air conditioners and furnaces free delivery and low installation charges.
See attached sample template for a response to the below post. The sample is a totally different subject, it's just provided as a sample for the type of feedback needed fot the below homework assighnment.
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At the expense of the employees? At the expense of other key stakeholders?
After watching the video, SFGTV Customer Relationship Management CRM San Francisco, brainstorm ways in which a city government can use a software application - specifically CRM - to help its citizens? What would you personally like to see impleme..
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