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1. Describe four skills that will help you serve customers effectively.
2. What are the steps you should take to solve a customer service problem?
3. Describe three strategies you can use to develop a customer focus.
4. What is the difference between internal and external customers? Give an example of each.
5. Give four examples of how an administrative professional can demonstrate commitment to serving internal customers.
Mega Beverage Corporation will launch its new twelve-hour energy drink called the Viva in a few weeks. The company suggests a retail price of $3 for a 3-ounce bottle; however, the retail buyers must agree not to sell the drink for less than $2.75.
Consider an organization that you know of with a well-known supply chain and overall strategy. You will describe how the supply chain strategy supports the overall strategy of the firm and helps them achieve their overall objectives. In a 1-2 page..
Saturday Night Live (SNL) based a show on 'different outcomes of famous movies'. Each bit began with a famous scene from a movie, then followed through with the SNL actors taking the movie scene to a different and humorous ending.
The fixed assets have a salvage value of $20,000 at the end of the project. The operating cash flow of the project is $70,000 per year.
The demand for spring water at the SLC Wal-Mart is 500 liters per week. The setup cost for placing an order to replenish inventory is $20. The order is delivered by the supplier which charges Wal-Mart $0.10/liter for the cost of transportation from t..
Books Ga'Lore! needs assistance to document its business processes for the revenue cycle – customer credit card sales. The following is a narrative, along with a list of tables in the Books Ga’Lore! database Books Ga'Lore! sells books. Annotate the n..
Unions are especially popular in attracting to their member roles specific demographic groups and those with specific grievances. a) Describe the profile of individuals who are most likely to join a union and under what circumstances. b) What is the ..
Using this outline: explain how the business marketing executives who work on planning, implementation and control of the industrial marketing mix elements (4P's - product, pricing, distribution, sales and promotions) are playing an integral role in ..
Complete the Leadership in Action: David Neeleman Reinvents Airlines. Answering the case questions involves identifying relevant facts from the case, applying the chapter concepts to the case, and answering each question completely.
Explain with at least two examples why “a knowledge and proficiency in HR management concepts and techniques is important to all supervisors and/or managers.”
Sailmaster makes high-performance sails for competitive windsurfers. Below is information about the inputs and outputs for one model, the Windy 2000.
Find one new marketing and coordination strategy instituted by a modal carrier within the past 12 months. In your original response posting, report the company's name, URL (Web address) link for the company's Web site, and in 5-7 sentences, explain t..
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