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CASE: Sawhill Athletic Club (B) Sawhill Athletic Club, an athletic facility in Scottsdale, Arizona, was known for providing a high level of customer service to its members. Member complaints were taken seriously and immediately addressed. Lauren Nicole, the new manager of Sawhill, was now faced with having to resolve another service problem. Sawhill provided a clean towel to each member upon entering the women's or men's locker room. However, the facility had been regularly running out of clean towels for some time. Over the past month, members have complained loudly that something had to be done because they were tired of waiting for clean towels. Currently the facility had one industrial-size washing machine and one dryer, each with a capacity to hold 20 towels. The washing machine took 20 minutes to complete a load, and the dryer took 60 minutes. Following the drying process, the towels were folded and made available to members. The folding process took approximately 1 hour for 60 towels. The washing, drying, and folding of towels was done on an almost continual basis with at least one full-time person assigned to the area. The demand averaged 60 towels per hour. The process operated as follows: images “The solution is simple. We will purchase an additional washer and dryer. That will solve the problem" Lauren said confidently. 1. what is the reason Sawhill is regularly running out of towels? 2. What is the cycle time of the current washing-drying-folding process? What should the cycle time be in order to meet towel demand?
A furniture cabinet maker produces two types of cabinets that house and hide plasma televisions. The Mission-style cabinet requires #340 in materials and 15 labor hours to produce, and it yields a profit of $910 per cabinet.
Has management allocated sufficient resources to the strategy execution effort? Exercised strong leadership to propel strategy execution forward? Instituted polices and procedures that facilitate good strategy execution? Explain. What is the role of ..
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Construct a market value balance sheet for QTI without the planned project. Determine the project's NPV, assuming it is all equity financed.
Determine the Process Capability Index of the three processes given below and determine whether the processes are capable or not.
Excessive unemployment is a sign of...
define the firms strategic mission, strategy, and competitive priorities. what are the order qualifiers and winners? what would operations have to be good at to make this a successful business or organization?
An assembly line with 18 activities is to be balanced. The total amount of time to complete all 18 activities is 43 minutes. The longest activity takes 5.5 minutes and the shortest takes 2.5 minutes. What are the maximum and minimum cycle times? How ..
Some companies choose not to tie resources to their projects. In what ways does this benefit a project? In what ways does this hinder a project?
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A sample of 64 "AAA" alkaline batteries has a mean life of 6 months. The standard deviation of the population is known to be 2 months. Find the 95% confidence interval of the population mean life of "AAA" alkaline batteries.
A local Toyota dealership has to decide how many spare shock absorbers to order for a small selling model of car. This shock absorber has an average demand of four units per month
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