What is customer loyalty

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Customer Loyaltyplease answer each question separately

1. What is customer loyalty and why does it matter to a company?

2. What are the key elements of a good customer loyalty strategy?

3. Why and how do good loyalty strategies help a company?

4. Think of a company or brand you are really loyal to. What do they do (or not do) that makes you feel so emotionally connected to the brand?

5. What would it take for that company to break your loyalty?

6. How can this idea of loyalty help you understand what good marketing and sales is?

Reference no: EM133034726

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