Reference no: EM133043135

1) What is communication in the hotels?  What are the others? In-depth description including more insights. 

Here are two examples: 

Communication is the major key to success.  Implementing the below suggestions will help Carson Hotel to have a better understanding of how to enhance the service quality.

• Open Door Policy

Gaining employees' trust is the best way to retain employees. Having equal right to talk to their leaders about their concerns, questions, suggestions and feedback will let the employees feel valued and important. This will be an opportunity for the company to change and improve the workplace.

• Daily Briefing

Having daily briefings before the shift start helps the employees to be more prepared and confident. General information such as status of the hotel regarding forecast, encountered guest complaints, ongoing promotions, current memoranda, and any important details that should be discussed to enhance communication transparency. Also, highlighting employees' job well-done recognition will boost their confidence and help our valued staff to stay motivated.

What are the others? In-depth description including more insights. 

2) What is empowered training in the hotel? 

How MANY empowered training the hotel can provide to staff to boost employee performance, improve morale and job satisfaction, ensure learning opportunities, gives opportunity to identify weaknesses, provide a framework to develop strengths, encourage innovation and risk acceptance, boosts adherence to quality standards, instill consistency in work atmosphere, improves the reputation of the organization and reduces employee turnover rate? For example, Harassment Training, Occupational Health and Safety Training, Service Excellence Training, Effective Handling Guest Complaint Training, Cross Training. 

What are the others? In-depth description including more insights of these factors above and the others.

3) What are the Motivational Programs of the hotel? 

There are several ways to motivate employees, however, the below programs will be implemented to boost employee service quality.

• The employee of the Month and Employee of the Year
• General Manager of the Day
• Promoting Internal Employee
• Performance Evaluations

What are the others? In-depth description including more insights of these factors above and the others.