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What is benchmarking and why do companies do it

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Reference no: EM132287946

Question: Change the example, don't change and don't delete the quote and follow all the instructions

1. only write part 2 short answer

2. don't change the meaning for the answer, but use other meaning to rewrite it, please keep the quote still(don't delete)

3. if it's need have a example, please change a example

4. must ensure your quality, this answer is all correct, so you only need change meaning to use other sentences to answer the questions.

5. if you have any questions, please let me know

Part 2: 1. Differentiate between a work center and a manufacturing cell.

2. Contrast the "Personal Attention Approach" to service to the "Assembly-Line Approach." In your opinion, which is superior? Why?

3. Describe the role of service guarantees from the marketing and the operations perspective.

4. What is the difference between the concepts of design quality and conformance quality?

5. What is benchmarking and why do companies do it?

6. Using examples discussed, what are the seven characteristics of a well-designed service system?

Reference no: EM132287946

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