What is average time distributor can expect to be in line

Assignment Help Operation Management

Reference no: EM131181961

During certain hours every week, Central takes phone orders from distributors on a first- come-first-served basis. Records show that calls come in steadily at an average rate of 3 per minute. When the customer calls in, he selects from a recorded menu to get in the "place an order" line. There are three CSRs assigned to service these calls. Most can be handled quickly since all the data for the distributors are in the system and the distributors know the product codes and the ordering process. In fact the CSRs handle an average of 1.25 calls per minute (48 seconds per order). The Distributors have come to expect this quick turn around and Central prides itself in friendly and efficient service. But suppose that with the expected growth the arrival rate jumps 30% to 4.5 per minute. With four CSRs working at the same pace, what would be the average time in line?

What is the average number of Distributors who wait in line?

What is the average time a Distributor can expect to be in line?

What would be the average time in line if Central added a fourth CSR?

Suppose that with the expected growth the arrival rate jumps 30% to 4.5 per minute. With four CSRs working at the same pace, what would be the average time in line?

Reference no: EM131181961

Questions Cloud

Explain relationship between program goals and objectives : Create a visual representation of the relationship between program goals, objectives, and outcomes. Research and choose an instructional program you are interested in.

What international trade issues have been in the news recent : What international trade issues have been in the news recently? What views are presented by different interest groups in trade debates? Are there any issues that particularly affect your community?

Draw a concept map or annotated attack tree : Draw a concept map or annotated attack tree which represents the context of John Kleen Communication & Media Ltd's work environment and also demonstrates.

Why are small indian retailers complaining about amazon : Why are small Indian retailers complaining about Amazon India, FlipKart, and Snapdeal.com which function as online bazars (vs. retailers that sell direct to end consumers) in India?

What is average time distributor can expect to be in line : During certain hours every week, Central takes phone orders from distributors on a first- come-first-served basis. Records show that calls come in steadily at an average rate of 3 per minute. When the customer calls in, he selects from a recorded men..

Calculate the mean median and mode of the los of patients : Calculate the mean, median, and mode of the LOS of patients seen by each physician. Calculate the variance and standard deviation of LOS by each physician (round to two decimal points).

Difference between the concepts of risk and uncertainty : Explain the difference between the concepts of ‘'Risk'' and ‘'Uncertainty'' (make sure that your discussion is linked to the case considered).

Is satisficing always a rational way of behaving : What might be wrong with an attempt to perform the same exercise with choosing friends, instead of fish? Have you ever heard of anyone who selected a spouse in this manner?

Data communication and net-centric computing : Data Communication and Net-Centric Computing - Explain the functions of devices used for data and signal transform, i.e. how the analog voice is converted to the digital or analog signals.

User Account

All Pages