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Question: 1. What are the advantages of the SERVQUAL instrument?
2. Discuss the concept of gap analysis in the context of a SERVQUAL assessment.
3. What is a services blueprint? How is a services blueprint developed?
4. Describe the concept of moment of truth in a service context. Describe a moment of truth that you recently experienced as a consumer. Was your service experience satisfactory or unsatisfactory? Explain your answer.
Research the growth of a faculty-approved e-business in Supply Chain Management. Write a 1,050- to 1,400-word paper in which you:
Identify the current global trends that you see driving a global leadership agenda - Analyze the emerging leadership theories that are appropriate for a global agenda.
Which of the following is legally required of employee benefits policies? In union organizing, an employer’s objective should cover.
A clinic has been set up to give flu shots to the elderly in a large city. Yesterday the clinic was open for ten hours and gave flu shots to 330 seniors.
Examine the supply chain of an existing service or manufacturing organization, and justify two to three competitive advantages that the service or organization gains by utilizing the supply chain. Give specific examples to support your rationale.
Compute the seasonal indexes using the average demand in each cycle as the base. Compute the seasonal indexes using regression estimates as the base.
1. If you were the president of the Delta Steel Company, what decision would you make regarding this controversy? Explain why.
Provide a detailed recommendation as to whether you should open a West Coast distribution center, add on to the existing East Coast factory and warehouse, or build a combination West Coast manufacturing location and warehouse
Plots would be a nice way to graphically demonstrate, or you may submit a brief write-up explaining the correlation between the factors of fill rate and uncertainty on safety stock.
develop and submit a project plan including implementation steps for the configuration and implementation of a cluster
The Thor International Company operates four factories that ship products to five warehouses.
Consider a project with a mean time of completion of 14.67 days; the variance of the time of completion is 2.83 days. What is the probability of finishing
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