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What is a service technology

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1. Where would your university or college department be located on Perrow's technology framework? Would a department devoted exclusively to teaching be put in a different quadrant from a department devoted exclusively to research?

2. What is the difference between "reluctance to simplify" and "sensitivity to operations" in a high-reliability organization?

3. Why does Woodward suggest that span of control needs to decrease as technological complexity increases? Can you think of any circumstances that might change the relationship between the two?

4. What is a service technology? Are different types of service technologies likely to be associated with different organization designs? Explain.

5. Do you think the characteristics of a high-reliability organization could be applied in non-HRO organizations? Explain.

6. To what extent does the development of new technologies simplify and routinize the job of employees? Can you give an example? Can the new technology also lead to greater variety and complexity? Discuss.

Reference no: EM132941121

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