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CORPORATE GOVERNANCE AND ETHICS
ASSIGNMENT QUESTION
1 Discuss the arguments for and against the use of a Balanced Scorecard of Good Governance for the implementation of the new Code of Corporate Governance for Mauritius (2016)?
2. What are major ethical principles that can be used by individuals and organizations?
Assignment questions
Question 1a) What is a quality service? Give an example of your own. You ordered a pizza online and was delivered slightly late as agreed -(75-100 words)
b) Clause 6.2 of ISO 9001:2015 requires an organisation to have Quality Objectives. Set two objectives in relation to products/services you provide to your customers. (75-100 words)
c) If the Pizza shop applied the Trilogy of Juran; "Quality Planning, Quality Control and Quality Improvement," explain what the management should have been seen doing? (400-500 words) 10 marks
Question 2
a) What is PDCA? And who popularised it?
b) Outline the clauses of the ISO 9001:2015 that represents C and A elements.Note:You may use the ISO 9001:2015 QMS standard as reference to work out the assignment.
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