Reference no: EM132836130

SITXHRM003 Lead and manage people

Assessment 1

Your Task:
Answer the following questions below. All questions must be answered.

Question 1
List 5 roles and functions performed by supervisors and managers:
Answer may include (but not limited to):
• Liaison
• Researcher
• Disseminator
• Spokesperson
• Negotiator
• Defender
• Motivator

Question 2
Match the leadership style on the left to the description on the right:

Authoritarian or autocratic leadership

Participative or democratic

Laissez-faire style

Transactional leadership

Transformational leadership

Situational leadership

Question 3
List 4 important skills (or characteristics) of members of an effective team:

Question 4
List the 3 individual job roles of members in YOUR team, and describe what each role does.

Question 5
List 4 common problems teams may encounter.

Question 6
What does ‘Group Dynamics' mean?

Question 7
List 6 advantages of working as a team, as opposed to working individually.

Question 8
As a leader, the most important part of being a leader is setting a good example. Why is this?

Question 9
List 3 ways you can act to send a positive message to your team as a leader:

Question 10
What is a manager's role in achieving company goals?

Question 11
Why must you show your staff that you support the business goals?

Question 12
List 4 reasons why treating people with integrity, respect and empathy will help you manage your team.

Question 13
If you don't treat people with respect (for example use fear and threats) this can have a negative effect on your team. List 4 examples of how lack of respect can negatively impact on a team:

Question 14
Fill in the following gaps
There are 3 types of goals you need to set, they are;

Question 15
List 3methods you could use to help your team to monitor the progress of meeting goals:

Question 16
Setting KPIs helps to keep the organisational goals, in line with the plans and objectives of your team.
List 3 good KPIs that might help your team achieve the organisational goals.

Question 17
Why is setting a KPI of ‘increased sales' a bad KPI for helping your team achieve business goals?

Question 18
What type of communication methods can you use to help a team become more independent (and take responsibility for their own work)?

Question 19
You must inform staff of what is expected in their individual role or activities they undertake. One example is making sure you have told them expected outcomes - list 4 other aspects you must clearly communicate to them:

Question 20
How can encouraging open communication and innovative thinking help your team meet goals?

Question 21
List 3 innovations in the hospitality industry, that you may discuss with your team:

Question 22
Why is encouraging and rewarding staff important?

Question 23
List 3 ways to reward individual or team performance.

Question 24
List 3 benefits of communicating with your staff and involving them in making decisions.

Question 25
List 3 ways to show your employees that you support and value open communication within the team

Question 26
As a manager or team leader you need to communicate the important ideas, plans and objectives. List 3 pieces of data or information the team may need full access to.

Question 27
How does having your team fully informed about business objectives and goals help the business?

Question 28
When someone has a criticism of your team's performance why does this reflect badly on you?

Question 29
What does using feedback provide team members with?

Question 30
Finish this sentence. If the employee has done a good job, then the feedback should be......

Question 31
Finish this sentence. If you need to provide criticism to an employee, then the feedback should be......

Question 32
List 3 benefits of delegation

Question 33
List 3 reasons managers don't delegate.

Question 34
How does increasing an employee's level of responsibility gradually help the employee overcome some barriers to delegation?

Question 35
Why is it important to make an effort to develop individuals within your team?

Question 36
List 3 ways you can help individuals develop within a team

Question 37
You can use KPIs which can help you monitor team performance, to make sure your team is progressing towards achieving goals. What does ‘KPI' stand for?

Question 38
KPIs should conform to the SMART principle. What does S.M.A.R.T. stand for?

Question 39
How often should you provide coaching or mentoring to your team?

Question 40
List 2 aspectswhich can affect how much coaching or mentoring a person may need.

Question 41
When it comes to motivation - what is more important to most people than money?

Question 42
Why is recognising and rewarding good performance important?

Question 43
List 3 methods to reward good performance of team members:

Question 44
What are motivational theories?
List 3 examples of motivational theories

Attachment:- commercial cookery.rar