What is a knowledge management system

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Reference no: EM133091221

BSBSTR601 Manage innovation and continuous improvement

Task 1 - Knowledge Questionnaire

Question 1

Address the following questions about the cost-benefit analysis:
What is a cost-benefit analysis?

List three (3) key parts of a cost-benefit analysis process.
Describe the cost-benefits analysis process.

Question 2

Address the following questions about knowledge management systems:
What is a knowledge management system? What is it used for?

When would you use the following types of knowledge management systems?
• Customer support system
• Expert support system
• Document management system
• Database management system
List three (3) benefits of knowledge management and sharing.

Question 3

Address the following questions about continuous improvement:

What is continuous improvement?
Outline the PDCA process for CI.

Outline the DMAIC methodology for CI.

What is the root cause analysis?
Provide an example of the root cause analysis method.
What is Kaizen?
What is Total Quality management (TQM)?
What is quality management?

What is lean management?

List the 8 wastes of lean.
What is ISO 9001?

Question 4

Address the following questions about creativity and innovation:

What is the difference between creativity and innovation?

What is disruptive innovation?

What is brainstorming?

Outline the design thinking process.

Define the following categories of innovation's adopters:
• Innovators
• Early adopters
• Early majority
• Late majority
• Laggards
What are the 8 steps of Strategyn's framework called ‘The jobs map'?
Define the following types of innovation:
• Incremental
• Radical
• Sustaining
• Disruptive

Question 5

Address the following questions about organisational learning:

What is organisational learning?

List two (2) characteristics of a learning organisation.

Why is it important to create a shared vision in a learning organisation?

What is system thinking?

What is personal mastery?

What are mental models?

Question 6

Address the following questions about risk management:
What is a risk?
What are the three (3) key steps in the risk management process?
What is the difference between likelihood and impact in risk management?
List the main four (4) risk treatment options.
What is contingency planning?

Question 7

Address the following questions about supply chain and operational, product and service systems:
What is a supply chain?

What is supply chain management?

What are the four (4) main elements of a supply chain?
Briefly describe the following elements of supply chain management:
• Customer relationship
• Demand management
• Order fulfilment
• Product development

Question 8

Address the following questions about gap analysis:

What is a gap analysis?
What are the key steps of a gap analysis process?

Question 9

Address the following:

• Why is it important to determine and evaluate changing trends and opportunities in the workplace? List two (2) reasons.
• What areas could trends and opportunities cover? Name three (3).

Attachment:- Manage innovation and continuous improvement-_Assessment_Task_1.rar

Reference no: EM133091221

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