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HR in a Call Center
You are the HR Director in a call center. The call center manager is newly promoted, and has no experience with hiring. She just notified you of the need to hire 15 customer service representatives to start in the next training class (30 days from today).
Develop a detailed response to address the following questions:
What process will you use to recruit a diverse pool of quality candidates? Consider the various recruiting methods available. What is your rationale for that approach?What interviewing method will you use and why?What will you do to ensure a reliable and valid screening process is used?How will you prepare the call center manager for her role in hiring?Be sure to cite research used in developing your response to those 4 questions.
A summary of the extrinsic and intrinsic rewards received by the Human Resource Director - What characteristics of the Human Resource Director that aren't expected to be part of the job.
Value Chain - Draw a simple value chain to include both primary activities and support activities
Prepare a two to three page paper, following the APA guidelines, detailing three of the Common Characteristics of Poor Decision Making
Use of technology, employee retention, and HR development have been at the core of HR becoming more strategic at Xerox. Why have those areas been so key?
How will the culture of the organization impact the training and development process and What are the major challenges of implementing training and developing programs?
Prepare a list of 3-5 interview questions you would ask to determine whether the applicant is qualified for this position and explain your decision making process for selecting the best candidate.
Selection System for the HR Department - A job knowledge test specifically designed for HR professionals that focuses on an applicant's general knowledge of HR management
Needs assessment of Department of Defense and Discusses how the organization will change while meeting its strategic challenges in the future.
What should he do to make sure his team is ready and What skills and competencies do they need and why
Corporate Compliance Program -Explain how you would implement or enforce them in your organization.
Implications of Employee Subordination - Do you feel the employee experiencing these issues in the workplace should attempt to rally the troops
Explain What are the roles of budget planning and human resource management in planning security for a company or organization?
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