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What interpersonal techniques skills would use to overcome

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Question 1: Your client xxx is hesitant about completing some of the information in the client needs review. As an Adviser, you must fully complete client needs review for a number of reasons.

a) What is a probing question you may ask the client to determine their resistance?

b) What are two points you may highlight to the client to try and overcome this situation in an appropriate manner?

Question 2: A prospective client is hesitant to use you as their broker because they are already a client with a competitor. What interpersonal techniques and communication skills would you use to overcome this?

Reference no: EM132892410

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