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Access professional management blogs (Bloomberg, Businessweek, Inc or other) that provide information on how companies can improve customer service and compare 2 that talk about defection and dissatisfaction. Discuss and relate information from your textbook while you answer the following:
What information related to customer service, did the blogs contain?
Did one seem more effective at strategizing than the other; or use more techniques outlined in your text? Explain.
Did they provide strategies to improve relationships with their customers and are there other strategies in your text that were ignored by the blogs?
The CEO and Board of XYZ Corporation in San Diego want their employees (managers and workers) to believe in XYZ’s brand and product. Corporate management believes that their employees’ endorsement would result in an increased market share. Write a sh..
Sage Lorimer runs an electronics store that sells a variety of gadgets, accessories, and general consumer electronics. The daily demand for a particular item is 21 units, the lead time is 10 days on average, the standard deviation of the lead time is..
There are several ways to conduct a selection interview. Explain and illustrate the basic ways in which you can classify selection interviews.
What is the purpose of business? What is the moral responsibility of business managers? Defend your answer.
Disregard the fact that Irma could have sued the station under a federal law prohibiting age discrimination in employment.
Analyze the information provided to you in the Best Game Productions: Company Background and Business Scenario document.
Analyze how information systems affect the firm’s strategic and competitive position.
Why did the author of this week's reading find it necessary to compare the European and North American systems; are they really that different?
The fixed cost of producing a product at location is estimated as $40,000 per year. The variable production is estimated as $20 per unit. The product can be sold at a price of $60 per unit. What should be the minimum demand for this location to at le..
Which of the firm's environments is most readily changed by the firm? Which of the fim environments is least amenable to change by the firm? How does this influence the actions that firms take?
Describe the healthcare information systems and the barriers to its adoption. How can these barriers be overcome?
Since inventory is required to conduct business, inventory is never considered as a waste of resources in a lean production system.
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