What information is contained in an engineering drawing

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Reference no: EM131256003

a. 1. What information is contained in an engineering drawing?

2. What information is contained in an assembly chart? In a process sheet?

3. Explain what is meant in service design by the "moment of truth."

4. Explain how the house of quality translates customer desires into product/service attributes.

b. 1. What strategic advantages does computer-aided design provide?

2. What is a process chain?

3. Why are the direct interaction and surrogate interaction regions in a PCN diagram important in service design?

4. Why are documents for service useful? Provide examples of four types.

Reference no: EM131256003

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