What information do you need to know

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Reference no: EM133274741

Situation:

In third quarter 2022, customer satisfaction results indicated approximately 70% of customers were satisfied with their interactions with Turo support. About 15% of customers surveyed responded to the survey. Quality scores during that same period averaged 91%.

Objective: To better understand if the quality assessments and customer satisfaction results are aligned, please use the screenshots below to answer the following questions:

a. What information do you need to know?

b. What questions would you ask of whom?

c. What actions would you take, with whom and over what period of time?

Reference no: EM133274741

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