Reference no: EM133623982

Case: Jason is a 24-year-old Youth Support Worker and has been doing this job for about 2 years. He is originally from Saskatchewan but recently moved to Calgary to explore new opportunities for himself. Jason is excited to be living in a new city but has had a difficult time making connections with new people because he spends most of his time at work. He hasn't taken a weekend off in nearly a year. He doesn't have a strong relationship with his family back home. Jason is a child of divorce and his Dad is currently in jail. Jason holds a large caseload and can see anywhere between 10-15 people a day. He doesn't have a lot of time to take breaks, so he tries to snack on things in between his appointments. When Jason first got hired, he used to go out for lunch, but he found that all his coworkers regularly ate that their desks, so Jason stopped taking lunch breaks. He tries to dedicate as much time as he can on his work and often works by himself.

A normal workday for Jason includes hearing traumatic stories from his clients. Recently, two of Jason's clients completed suicide. Jason was devastated by this. Jason is an empathetic person and wants all his clients to be able to speak freely when he is around, so he doesn't have any rules around disclosure. Jason works overtime to meet the needs of his clients and has even provided his clients with his cell phone number, so they can contact him outside of work hours. He wants his clients to know that they have someone in their lives that supports them and cares about their wellbeing.

Unfortunately, there have been quite a few incidents where the youth have become violent towards
Jason during an interaction. After these incidents, Jason has brought forward his concerns around safety
to his Manager; to which he was advised it's "a part of the job," and he "should get used to it."

Questions:
1) Identify Jason's individual, situational and organizational protective factors. Could please explain with further details.
2) Identify Jason's individual, situational and organizational risk factors. Could please explain with further details.
3) What impact is Jason at risk of experiencing? Could please explain with further details.
4) What can be done to build resilience for Jason? Could please explain with further details.