Reference no: EM132776486

Problem 1: What happens when an organization focuses on customers?

Option 1: It reduces collaborative relationships with suppliers

Option 2: It increase employee mistrust

Option 3: It reduces the workers understanding of customers

Option 4: It develops specific value and delivers customer experiences

Problem 2: Which principle should team members apply according to the quality management principles?

Option 1: Inconsistent emphasis on process orientation

Option 2: Motivated, incompetent and unstable staff

Option 3: Employees contribute actively to the improvement of the business strategy

Option 4: Setting unrealistic, unmeasurable, and ambitious goals for improvement