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What goodwill techniques can use in routine messages

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Reference no: EM132810778

Question 1: Why is the "you" perspective important for routine requests?

Question 2: Why is goodwill so important to business communication, especially when responding to customer requests?

Question 3: What goodwill techniques can you use in routine messages?

Question 4: How can you organize a routine announcement to make it easy to skim?

Reference no: EM132810778

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