Reference no: EM132947520

Question

Gina realizes her department needs to make some changes in its control system. The department is one of five in her division, and she is not sure which approach will work best for the organization. She could base her department's performance on their distinct product, making it a profit center and evaluating it against overall company results. She could also make better use of the policies, regulations, and procedures that are already in place. To date, Gina has not strictly enforced many of the regulations established by the head office because her department is self-regulating. The work groups set their goals and ensure those goals are achieved. Everyone is aware of the expected standards and work behaviors, and there is little tolerance for workers who do not meet the group norms.

1) In selecting the best control system, Gina understands that ________.
A) everything in the department must ultimately be monitored
B) control must precede planning
C) what gets measured is less important than how it is measured
D) planning must precede control

2) Gina also recognizes that it is not enough to just set up the control system. As an effective manager, she also needs to ________.
A) follow up and ensure that everyone is doing what they are supposed to be doing
B) ensure that employees are given tasks that they can handle
C) ensure that productivity levels stay the same for stability
D) do the most important tasks herself to make sure they get done correctly