Reference no: EM132249453

CARTER CLEANING COMPANY Introduction Jack Carter opened his first laundromat in 1995 and his A main theme of this book is that human resource manages- second in 1998. The main attraction of these coin laundry mat activities like recruiting, selecting, training, and rewarding businesses for him was that they were capital- rather than employees is not just the job of a central HR group but rather labor-intensive. Thus, once the investment in machinery was a job in which every manager must engage. Perhaps nowhere is made, the stores could be run with just one unskilled attend- this more apparent than in the typical small service business. dant and none of the labor problems one normally expects Here the owner/manager usually has no HR staff to rely on. from being in the retail service business. The attractiveness of operating with virtually no skilled his or her family's peace of mind) often depends largely on the labor notwithstanding, Jack had decided by 1999 to expand effectiveness through which workers are recruited, hired, the services in each of his stores to include the dry cleaning trained, evaluated, and rewarded. Therefore, to help illustrate and pressing of clothes. He embarked, in other words, on a and emphasize the front-line manager's HR role, throughout strategy of "related diversification" by adding new services this book we will use a continuing case based on an actual small that were related to and consistent with his existing coin business in the southeastern United States. Each chapter's laundry activities. He added these for several reasons. He segment of the case will illustrate how the case's main player wanted to better utilize the unused space in the rather large owner/manager Jennifer Carter- confronts and solves stores he currently had under lease. Furthermore, he was, as personnel problems each day at work by applying the concepts she put it, tired of sending out the dry cleaning and pressing and techniques of that particular chapter. Here is background work that came in from our coin laundry clients to a dry information that you will need to answer questions that arise in cleaner 5 miles away, who then took most of what s subsequent chapters. (We also present a second, unrelated have been our profits. To reflect the new, expanded line of Jennifer Carter graduated from State University in June 2005, and, after considering several job offers, decided to do what she always planned to do go into business with her Centers and was sufficiently satisfied with their performance to open four more of the same type of stores over the next 5 years. Each store had its own on-site manager and, on average, about seven employees and annual revenues of about $500,000. It was this six-store chain that Jennifer joined after graduating. 28 PART 1 INTRODUCTION Her understanding with her father was that she would Questions serve as a troubleshooter/consultant to the elder Carter with the aim of both learning the business and bring to it modern management concepts and techniques for solving the businesses problems and facilitating its growth.

Question: What forms of justice should Jennifer and Jack be aware of and how can they foster a just organization? Summarize how your responses are consistent or inconsistent with the Dessler and Leman books.