Reference no: EM132724182

Questions -

1.1) How you will communicate and gain support for continuous improvement from methods to collect feedback from internal and external customers?

1.2) Communication strategies eg staff training on the benefits of continuous improvement, and a great way of generating support for change into an organisation is appointing a champion eg a Quality or Continuous Improvement Champion (or a diversity champion or an OH&S champion etchow. How it will be implemented into the organisation?

1.3) What feedback can be collected from internal stakeholders by including an agenda item for suggestions when staff meetings are conducted?

1.4) What feedback can be collected from external stakeholders such as patients using suggestion boxes?

2.  I) Using systems and technology at the organisation, determine how you will monitor and review progress of the planned changes ie is the new system working?

II) What systems do you suggest? (Technology can be just simple computer packages & Collect statistics, create charts, create ways of comparing before and after etc.)

3.1.) Identify four ways how your suggested continuous improvement initiatives at the reception

3.2) What will improve services to internal and external customers?

4.1) What benefits has continuous improvements provided eg less error?

4.2) Explain how eg by introducing a greeting procedure to patients as they arrive whereby they have to have their name marked off there will be less errors that result in patients being overlooked and missing their appointment as staff have not indicated that they have arrived and are waiting to see the doctor?

5.1) Prepare 'communication plan' of the recommended changes to the original plan. Determine how you will communicate any adjustments to your plan (the Act stage).

5.2) Identify several methods of communication eg face to face meeting, email then a FAQ section on the intranet.

5.3) If a suggestion for improvement has been made and then the clinic decides to implement this idea, how are they going to communicate this to all staff eg our original plan was this but now we are going to? (It is always a good idea to use several methods of communication to ensure that staff do not miss any crucial information).

6. i) Identify three ways to inform staff on the progress of the service improvements in the reception area.

6. ii) How are staff going to be kept in the loop as improvements are being made. (The ideas for this answer can be similar to the answer in question 6.

7. Identify three ways to document work performance to identify problems that require action.

7) What methods to document problems or suggestions as they are identified eg you may introduce a live document that staff can access and input a problem or an improvement that could be made that they are experiencing that they feel should be enacted upon?

8) How to develop a procedure to manage records, reports and recommendations ie capture, review, actioned, stored, accessed, something that would be suitable to guide staff especially new staff?